Chatbots have the potential to automate around 30% of tasks handled by the contact center staff, translating to savings of $23 billion in the US. These digital assistants can speed the issue resolution process by 90% as they can manage 30% of live chat communications and 80% of routine tasks and client inquiries. 

Are you wondering which chatbot development company in the US offers fast implementation, industry-specific insights, and seamless integrations? Do you need a partner who can deliver advanced custom chatbot solutions without hidden costs?

This guide highlights the top chatbot companies in the US for 2025, based on actual deployments, real-world results, and latest development trends. You’ll see providers who excel in chatbot integration services, voice support, omnichannel reach, and regulatory compliance. 

Whether you’re a startup or an enterprise, this curated list helps you quickly find a chatbot development company in the US that aligns with your automation goals, no fluff, just practical choices. Let’s start by examining the current state of the chatbot industry in the US.

Chatbot Industry in the US

According to Grand View Research, the global chatbot market was valued at US $ 7.76 billion in 2024, and with a CAGR of 23.3%, it is predicted to reach US $ 27.29 by 2030. North America leads the chatbot industry with a leading share of 31.1% in 2024. 

Customer experience and operational efficiency are two main reasons that are driving the use of chatbot in America. Besides, the evolution in AI and NLP technologies are making chatbots more efficient and better. These advancements not only make the chatbots understand the user input better and respond accurately, but engage in more context-aware conversations. 

For instance, in Jan 2025, LG Electronics and Microsoft came together in strategic partnership to integrate advanced technologies into AI-driven agents. By integrating LG’s products and consumer’s insights from different spaces, like home, mobility, and commercial areas with Microsoft’s AI technology, this partnership can help in implementing empathetic AI-integrated services. 

Besides, the US people are heavily relying on mobile and digital platforms. The brands are seeing an opportunity to connect more with the users through the use of chatbot. The chatbot can deliver targeted marketing campaigns, disseminate information, assist customers with their queries, provide personalized product recommendations, gather valuable insights, and even help in scheduling appointments. 

Criteria for Selecting the Top 12

Choosing the right chatbot development company in the US starts with measurable indicators. These benchmarks separate experienced teams from average vendors and help you pick based on actual delivery capabilities, not just sales pitches.

1. Real-world Deployments and Client Outcomes

Look for companies with a track record of building custom chatbot solutions that improve customer satisfaction, automate workflows, or reduce operational costs. Verified case studies and public client reviews are solid proof.

2. Technology Stack and AI Sophistication

The best firms use proven frameworks like Dialogflow, Rasa, Microsoft Bot Framework, or TensorFlow. Some combine traditional flows with NLP-powered responses and integrate AI chatbot developers into the process for smarter, self-learning systems.

3. Omnichannel Reach

Top providers ensure bots run smoothly across platforms: mobile apps, web portals, WhatsApp, Slack, Facebook Messenger, and voice channels like Alexa or Google Assistant.

4. Security Standards and Compliance

Vendors must offer strong encryption, secure API access, and follow standards like SOC 2, HIPAA, or GDPR, depending on your industry.

5. Support, Maintenance and Pricing Flexibility

Does the provider offer post-launch monitoring? Will they update your bot when integrations change? Good chatbot companies in the US offer transparent pricing models and responsive support teams.

Top 12 Chatbot Development Companies in the US

Here are the top 12 chatbot development companies in the US: 

1. Shamla Tech

Shamla Tech specializes in building enterprise-grade chatbot development companies in US projects that integrate AI-powered chatbots into websites, mobile apps, voice assistants, email systems, and backend platforms like CRM and ERP. They serve sectors such as finance, healthcare, and e-commerce, focusing on end-to-end conversational strategies that include intent detection, generative AI, and analytics.

Key details:

  • Expertise: Custom chatbots using Rasa, TensorFlow, GPT-3/4 for both voice and text interactions
  • Industries served: Financial services, healthcare, retail, HR, customer support
  • Integration support: Connects with Salesforce, SAP, Oracle, Zendesk and internal ERPs
  • Scale: Over 500 enterprise deployments, 24/7 conversational support
  • Highlights: Offers full chatbot design, development, testing, training, and post-launch support

2. InData Labs

InData Labs builds data-driven virtual assistants and conversational bots tailored to business objectives. They combine predictive NLP, sentiment analysis, and enterprise integration to support industries like fintech, logistics, and e-commerce. Their offerings include both voice and text chatbots with custom AI pipelines.

Key details:

  • Expertise: Custom NLP pipelines, intent detection, and sentiment analytics
  • Industries served: FinTech, e-commerce, logistics, healthcare, enterprise support
  • Integration support: CRM, ERP, analytics platforms integration for full conversational toolboxes
  • Scale: Developed Aurora Borea, a multilingual 24/7 virtual assistant; strong presence in North America and EU
  • Highlights: Includes AI consulting, prototype-to-production services, and chatbot health monitoring

3. Accubits Technologies

Accubits Technologies offers omni-channel conversational platforms, with a focus on rapid deployment using drag-and-drop builders and voice solutions. They support over 30 languages and integrate with voice assistants, messaging apps, and mobile/web channels.

Key details:

  • Expertise: Voice and text bots, drag-and-drop UI, multilingual support
  • Industries served: Banking, insurance, retail, and global enterprise clients
  • Integration support: CRM, ERP, Slack, Microsoft Teams, Voice assistants (Alexa, Google Assistant)
  • Scale: Supports enterprise-level deployment across 30+ languages
  • Highlights: Fast-track deployment, multilingual chatbot suites, API-based connectors, and voice-enabled features

4. BotsCrew

BotsCrew is a chatbot development company in the US known for its intuitive bot builder and strong focus on small to mid-sized businesses. They offer a blend of AI and rule-based bots, designed for industries like healthcare, travel, and customer support. The platform allows businesses to launch and manage bots without writing code, making it a top pick for companies with limited tech teams.

Key details:

  • Expertise: Hybrid AI + rule-based chatbots, custom NLP training
  • Industries served: Healthcare, travel, e-commerce, and SMBs
  • Integration support: CRM tools, helpdesks, messaging apps (WhatsApp, Facebook Messenger), websites
  • Scale: Over 500 bots launched across 30+ countries
  • Highlights: WYSIWYG flow editor, live agent handoff, multilingual chat, HIPAA-compliant builds for healthcare use cases

5. Biz4Group

Biz4Group, based in Orlando, offers chatbot development services with deep expertise across multiple industries. They focus on delivering scalable, multi-channel bots tailored for enterprise and mid-market clients. Their team combines AI with custom integrations to create conversational agents that improve customer engagement and automate support.

Key details:

  • Expertise: Custom chatbot development, AI-driven automation, multi-channel deployment
  • Industries served: Enterprise, healthcare, real estate, finance, education
  • Integration support: CRM, ERP, marketing automation tools, voice assistants
  • Scale: Completed 700+ projects with global clients
  • Highlights: End-to-end chatbot solutions, focus on ROI through automation, strong post-launch support and analytics

6. LivePerson

LivePerson leads in conversational cloud solutions, specializing in AI-powered chatbots combined with seamless human agent handoff. Their platform suits enterprises aiming to scale customer support and engagement across digital channels, including messaging apps and voice assistants.

Key details:

  • Expertise: AI chatbots with natural language understanding, human handover
  • Industries served: Retail, finance, telecom, healthcare
  • Integration support: CRM, contact centers, messaging platforms (WhatsApp, SMS, Apple Business Chat)
  • Scale: Handles billions of conversations annually for Fortune 500 clients
  • Highlights: Real-time AI learning, conversation analytics, multilingual support, omnichannel delivery

7. Netomi

Netomi focuses on AI-powered customer service automation, delivering chatbots that reduce support costs and improve response times. Their conversational AI platform excels at handling high volumes of complex customer inquiries with memory and context retention.

Key details:

  • Expertise: Customer service automation, AI memory, sentiment analysis
  • Industries served: E-commerce, telecom, travel, financial services
  • Integration support: CRM, helpdesk tools, messaging apps, voice channels
  • Scale: Supports millions of customer interactions per month globally
  • Highlights: Automated resolution rate improvements, multilingual chatbots, seamless human escalation, advanced analytics

8. Moveworks

Moveworks specializes in AI chatbots for internal enterprise support, particularly IT service desks. Their platform uses advanced natural language understanding to automate ticket resolution and integrate with collaboration tools like Slack and Microsoft Teams.

Key details:

  • Expertise: Enterprise internal support bots, service desk automation, NLU
  • Industries served: Technology, finance, healthcare, education
  • Integration support: Slack, Microsoft Teams, ServiceNow, Jira
  • Scale: Deployed in large enterprises with tens of thousands of employees
  • Highlights: Real-time ticket resolution, multi-language support, deep AI understanding, reduces IT workload significantly

9. Yellow.ai

Yellow.ai offers a comprehensive conversational AI platform supporting over 135 languages and more than 35 communication channels. Its no-code bot builder appeals to enterprises looking to deploy multilingual chatbots quickly across global markets.

Key details:

  • Expertise: Multilingual chatbots, no-code platform, generative AI features
  • Industries served: Retail, banking, telecom, travel, healthcare
  • Integration support: CRM, ERP, messaging apps, voice assistants
  • Scale: Global reach with clients across multiple continents
  • Highlights: Supports complex workflows, omnichannel experience, advanced analytics, rapid deployment

10. Gupshup

Gupshup is a veteran chatbot platform known for its extensive messaging API ecosystem. It supports over six billion messages monthly and offers both a bot-building platform and custom development services, making it popular for fast MVPs and large-scale deployments.

Key details:

  • Expertise: Messaging APIs, bot builder platform, omnichannel support
  • Industries served: E-commerce, BFSI, media, telecom, startups
  • Integration support: WhatsApp, Facebook Messenger, Telegram, voice platforms
  • Scale: Handles billions of messages globally each month
  • Highlights: Easy-to-use Auto Bot Builder, WhatsApp Business API integration, broad channel coverage, strong developer community

11. Conversable

Conversable provides a SaaS platform focused on creating conversational flows for both voice and text channels. Trusted by global brands like Pizza Hut and 7-Eleven, it offers scalable, easy-to-manage chatbot solutions that improve customer engagement and automate support.

Key details:

  • Expertise: Conversational flow design, voice and chatbots, SaaS delivery
  • Industries served: Retail, QSR, healthcare, financial services
  • Integration support: Voice assistants, messaging apps, CRM systems
  • Scale: Supports enterprise clients with complex automation needs
  • Highlights: Multi-channel conversational AI, seamless human hand-off, analytics-driven insights, ready-to-use templates for faster deployment

12. Amenity Technologies

Amenity Technologies focuses on financial NLP and AI-powered chatbot solutions. The company excels at building chatbots that analyze real-time sentiment, parse earnings calls, and integrate structured and unstructured data for intelligent responses.

Key details:

  • Expertise: Financial NLP chatbots, sentiment analysis, earnings call parsing
  • Industries served: Fintech, capital markets, banking
  • Integration support: Financial data feeds, CRM, enterprise databases
  • Scale: Suited for startups and enterprises with domain-specific chatbot needs
  • Highlights: Advanced language models for finance, real-time analytics, deep data integration, supports complex workflows

How to Compare These Chatbot Companies?

Choosing the right chatbot development company in the US requires a clear understanding of your business needs, technical requirements, and budget. Not all chatbot providers offer the same features or support, so it’s important to evaluate key factors before making a decision.

  1. Budget versus Features

Smaller companies or startups might prefer chatbot firms like BotsCrew or Biz4Group, which offer cost-effective solutions with quick setup and essential AI capabilities. Enterprises demanding complex conversational AI with deep customization and integration should consider providers like LivePerson or Moveworks, which come with higher price tags but deliver advanced features and robust scalability.

  1. Channel Focus

Analyze which communication channels your customers prefer. Some chatbot companies specialize in messaging apps such as WhatsApp, Facebook Messenger, or SMS. Others provide strong voice-enabled chatbots for IVR and call center automation. For example, Accubits Technologies supports voice, web, and messaging bots, while Netomi focuses heavily on customer service automation across multiple platforms.

  1. Language Capabilities

If your audience is global or multilingual, prioritize companies that offer support beyond English. Yellow.ai supports over 135 languages, providing global reach, while firms like Accubits and Netomi cover 30+ languages. Confirm language support for the markets you target to ensure seamless user experience.

  1. Analytics and AI Depth

Look beyond basic chatbot functionality and evaluate how providers leverage AI to improve chatbot effectiveness. Firms like InData Labs use predictive analytics and tone detection, enhancing customer interactions. Moveworks excels in natural language understanding with advanced service desk automation. Check if the company offers analytics dashboards to track engagement, resolution rates, and other success metrics.

  1. Security and Compliance

For industries like finance or healthcare, security and regulatory compliance are non-negotiable. Confirm that the chatbot provider meets standards such as HIPAA, GDPR, or SOC2 to protect sensitive data.

  1. Support and Maintenance

Post-launch support affects chatbot performance. Ensure the company offers ongoing maintenance, updates, and fast issue resolution to keep your chatbot effective and relevant.

By assessing these factors carefully, you can select a chatbot development company in the US that aligns with your operational goals, customer engagement strategies, and technical ecosystem.

Conclusion

The chatbot development company in the US market offers diverse options to suit various business needs. From startups seeking cost-effective, no-code solutions to enterprises requiring deep integrations and advanced AI, the 12 best firms covered here provide a broad spectrum of services. 

Selecting the right partner depends on budget, language needs, channel focus, and AI capabilities. Careful comparison using these criteria ensures your chatbot delivers meaningful customer engagement and operational efficiency. Use this guide to make an informed choice and accelerate your conversational AI projects with confidence and clarity.

FAQs

1. How much does a chatbot cost in the US?

Entry-level chatbots typically start at $10,000, while enterprise-grade AI chatbots can range from $50,000 to over $200,000. Pricing depends on factors like feature complexity, number of channels supported, and integration requirements.

2. What is the difference between rule-based and AI chatbots?

Rule-based chatbots operate on predefined scripts and limited scenarios, allowing quick deployment but less flexibility. AI chatbots use natural language processing and machine learning, enabling them to understand context, adapt responses, and offer predictive interactions.

3. How long does it take to build a chatbot?

Simple chatbots usually take 2 to 4 weeks to develop. More complex AI-powered chatbots with extensive integrations and training require 2 to 6 months, including planning, testing, and refinement phases.

4. Do all US chatbot companies support multiple languages?

No. Some companies focus solely on English, while others like Accubits Technologies, Yellow.ai, and Netomi offer multilingual support, covering anywhere from 30 to 135 languages to cater to global audiences.

5. Can chatbots integrate with existing systems such as CRM and ERP?

Yes. Leading chatbot providers offer integration services with popular CRM platforms like Salesforce, ERP systems, and helpdesk software like ServiceNow or Slack. Custom integration options are also available depending on your needs.

6. How can I measure the success of a chatbot?

Key metrics to track include user engagement rates, resolution times, drop-off rates, cost savings on customer support, and overall customer satisfaction after chatbot interaction. These help evaluate ROI and identify areas for improvement.